Privacy policy

Name: Hope Health Supply
Address: US
Rating: 4.9

Hope Health Supply ®

Last Updated January 19, 2024

Thank you for using Hope Health Supply®. We are committed to protecting your privacy and, for that reason, we have adopted this Privacy Policy to explain our data collection, use, and disclosure practices for the Hope Health Supply services (including its website, and mobile and web-based applications, and any other tools, products, or services provided by Hope Health Supply that link to or reference this Privacy Policy) (collectively, the “Services”). The Services are owned and operated by Hope Health Supply (“Hope Health Supply”, “we”, “us” or “our”).

If you reside outside of the United States or Canada, please see the “Privacy Notice for International Residents” section below to learn more about your privacy rights. To the extent that there is a conflict between this Privacy Policy and the Privacy Notice for International Residents, the Privacy Notice for International Residents will control with respect to International Residents (as defined therein) only.

This Privacy Policy applies to information Hope Health Supply collects through the Services, as well as other information provided to us online or offline by third parties, when we associate that information with customers or users of the Services; however, it does not apply to information collected from our employees, contractors, or vendors. It also does not apply to information that you ask us to share with third parties or is collected by Online Tool Providers (as further described below). You acknowledge and agree that Hope Health Supply is not responsible for the data collection or use practices of any other Services user, and that the use of your information by third parties utilized in providing the Services may be governed by such third parties’ own privacy policies.

This Privacy Policy describes, among other things:

Personal and other information we collect about you;
How we use your information;
How we may share your information with third parties; and
Your choices regarding the personal information we collect about you.

HOPE HEALTH SUPPLY’S PRODUCTS AND SERVICES DO NOT REQUIRE, AND ARE NOT INTENDED TO COLLECT, ANY INFORMATION REGARDING YOUR CURRENT, PAST, OR FUTURE MEDICAL AND/OR HEALTH CONDITIONS OR DIAGNOSES (COLLECTIVELY, “MEDICAL INFORMATION”). HOPE HEALTH SUPPLY WILL NOT REQUEST ANY MEDICAL INFORMATION. YOU HEREBY AGREE NOT TO SEND OR DISCLOSE ANY MEDICAL INFORMATION TO HOPE HEALTH SUPPLY, AND YOU UNDERSTAND THAT YOUR USE OF THE SERVICES, AND YOUR INTEREST IN AND/OR PURCHASE OF PRODUCTS MADE AVAILABLE VIA THE SERVICES, WILL NOT BE CONSIDERED MEDICAL INFORMATION.

1. Consent

By accessing or using the Services, you consent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services. Information gathered through the Services may be transferred, used, and stored in the United States or in other countries where our service providers or we are located. If you use the Services, you agree to the transfer, use, and storage of your Personal Information (as defined below) in those countries. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. You agree that all transactions relating to the Services or Hope Health Supply are deemed to occur in the United States, where our servers are located.

2. Collection of Your Personal and Other Information

When you register for, or use our Services, we collect Personal Information. By “Personal Information” we mean information that can identify or reasonably be linked to an individual, such as:

IP Addresses;
Device IDs;
First and last names;
Personal or business addresses;
Email addresses; and
Phone numbers.

Please note that we do not collect payment information, such as credit card information. As further described in Section 5, below, we use Shopify and Stripe, Online Tool Providers, to process payments when you purchase products we make available in the Services.

You may choose not to provide Personal Information, but this may prevent you from receiving certain features of the Services.

We also collect non-Personal Information relating to the Services, that is, information that does not personally identify an individual. The non-Personal Information we collect includes how you interact with the Services, information generally collected or “logged” by Internet websites or Internet services when accessed or used by users, and information about your web browser or device accessing or using the Services.

Examples of the non-Personal Information we collect are:

The pages of our website that you viewed during a visit;
What information, content or advertisements you view or interact with using the Services;
Language preferences;
The city and state in which you are located (but not your precise geographic location); and
Unique identifiers that are not connected and cannot reasonably be connected to your identity.

We will not use non-Personal Information to try to identify you, and if we associate any non-Personal Information with information that personally identifies you, then we will treat it as Personal Information. As discussed in more detail below, we sometimes use cookies and other automatic information gathering technologies to gather non-Personal Information.

Information collected by the Services may be collected by us or one of our Service Providers or Online Tool Providers (as each of those terms is defined below).

3. Use of Your Information

We may use the information we collect to:

Assist us in providing, maintaining, and protecting the Services;
Set up, maintain, and protect accounts to use the Services;
Improve our online operations;
Process transactions;
Provide customer service;
Communicate with you, such as provide you with account- or transaction-related communications, or other newsletters, RSS feeds, and/or other communications relating to the Services;
Send or display offers and other content that is customized to your interests or preferences;
Perform research and analysis aimed at improving our products and services and developing new products or services; and
Manage and maintain the systems that provide the Services.

4. Disclosure of Your Information

We may disclose your Personal Information to third parties as described below.

We may disclose Personal Information to provide the Services, or when you authorize or instruct us to do so, for example when you use the Services to submit content or profile information. We may also disclose Personal Information and non-Personal Information to Service Providers. By “Service Providers” we mean companies, agents, contractors, service providers, or others engaged to perform functions on our behalf (such as processing of payments, provision of data storage, hosting of our website, marketing (or remarketing) of our products and services, and conducting audits). Some Service Providers, such as Google, may use your Personal Information or cookies (as described in Section 5 below) to serve ads based on your past use of the Services. When we use a Service Provider, we require that the Service Provider use and disclose the Personal Information and non-Personal Information received from us only to provide their services to us or as required by applicable law.

We may send you emails featuring advertisements for Hope Health Supply products or services. We may also disclose certain Personal Information to our advertising partners, who may provide you with special offers, or advertise products or services to you via email. The advertising partner’s privacy policy will govern their use of your information, which may include marketing of other products or services to you. You should read each advertiser’s privacy policy before providing information to that advertiser.

Text Marketing and notifications:

By submitting Personal Information to us that includes your phone number (which submission you understand and agree to constitute making an “inquiry” to us and our affiliated entities), including entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we (or our vendors) may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed thirty (30) per calendar month. You acknowledge that consent is not a condition for any purchase.

You expressly consent to receive phone calls whether or not you are on the Do Not Call list (federal or state). By including your telephone number and/or email address in any submission to us, you are extending an express invitation and providing your express written consent to us and to contact you by (i) telephone at the numbers you have provided (including through auto-dialed, pre-recorded, artificial voice, and/or text messages) so we or they may assist you with your transaction, and you hereby consent to any such calls even if your phone number is on any Do Not Call list; and (ii) email at any email address you provide. By submitting your Personal Information to us, you are providing your written and signed consent to receive telemarketing calls. You agree that Hope Health Supply has obtained your consent to receive a prerecorded message sales call in a manner permitted by the Electronic Signatures In Global and National Commerce Act (E-SIGN Act).

If you wish to unsubscribe from receiving text marketing messages and notifications, you can reply with “STOP” to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text “HELP” to the number you received the messages from. You can also contact us for more information. If you wish to opt out, please follow the procedures described above.

We may also disclose Personal Information and non-Personal Information to Online Tool Providers. By “Online Tool Provider” we mean a licensor of software that we include in, or use with, the Services, including an API or SDK, that provides a specialized function or service to us and that requires the transmission of Personal Information and/or non-Personal Information to the Online Tool Provider. Online Tool Providers may have the right to use Personal Information and non-Personal Information about you for their own business purposes. Use and disclosure of Personal Information and non-Personal Information by an Online Tool Provider is described in its privacy policy. See Section 5 below for some of the key Online Tool Providers we use.

We may also disclose your Personal Information to third parties when we believe, in good faith and in our sole discretion, that such disclosure is reasonably necessary to (a) enforce or apply the terms and conditions of the Services, including investigation of potential violations thereof, (b) comply with legal or regulatory requirements or an enforceable governmental request, (c) protect the rights, property or safety of us, our users or other third parties, (d) prevent a crime or protect national security, or (e) detect, prevent or otherwise address fraud, security or technical issues.

Finally, we reserve the right to transfer information (including your Personal Information) to a third party in the event of a sale, merger, or transfer of all or substantially all of the assets of our company relating to the Services, or in the unlikely event of a bankruptcy, liquidation, or receivership of our business. We will use commercially reasonable efforts to notify you of such transfer, for example via email or by posting a notice on our website.

Lastly, we may also disclose non-Personal Information, aggregated with information about our other users, to our clients, business partners, merchants, advertisers, investors, potential buyers and other third parties if we deem such disclosure, in our sole discretion, to have sound business reasons or justifications.

Third Party Pixels and Cookies

When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

5. Cookies and Automatic Information Gathering Technologies

Every time you use the Services (e.g., access a Service webpage), we collect Personal Information and non-Personal Information (discussed above in Section 2) regarding that use. For example, to improve our Services, we collect how, when, and which parts of the Services or its features you use. Also, we may use your device’s unique identifier (UDID) or other unique identifiers to assist us in collecting and analyzing this data.

To assist us in collecting and storing this non-Personal Information, we may employ a variety of technologies, including “Cookies,” local browser storage, and “web beacons,” “pixels,” or “tags.” A “Cookie” is a small amount of data a website operator, or a third party whose content is embedded in that website, may store in your web browser and that the website operator or, as applicable, the third party, can access when you visit the website. A Cookie may also refer to web-browser-based storage provided by Adobe’s Flash plugin (a “Flash Cookie”). A web beacon, pixel or tag is a small, usually-transparent image placed on a web page that allows the operator of that image, which may be the operator of the website you visit or a third party, to read or write a Cookie.

Your operating system and web browser may allow you to erase information stored in Cookies, Flash Cookies, and local browser storage. But if you do so, you may be forced to login to the Services again and you may lose some preferences or settings. You may also be able to set your browser to refuse all website storage or to indicate when it is permitted, but some features of our Services may not function properly without it. We may use Cookies to keep you logged in, save your preferences for the Services, and to collect information about how you use our Services.

More information about managing Cookies is available here. Cookie management tools provided by your browser may not affect Flash Cookies. More information about managing Flash Cookies is available here. To learn how to manage privacy and storage settings for your local browser storage, please refer to the end user documentation for your browser.

We use Online Tool Providers called Shopify and Stripe to process payments when you purchase products made available in our Services, and your payment information (including credit card information) is collected and processed directly by Shopify and Strip. Shopify’s use of your information is subject to Shopify’s own Privacy Policy, which is available here. Stripe’s use of your information is subject to Stripe’s own Privacy Policy, which is available here. We partner with Rakuten Advertising, who may collect Personal Information when you interact with our site. The collection and use of this information is subject to Rakuten’s own Privacy Policy, which is available here.

Additionally, an Online Tool Provider may collect information automatically, in which case Personal Information and non-Personal Information it receives are subject to the Online Tool Provider’s privacy policy. Some Online Tool Providers and Cookie providers may allow you to opt out of certain collection and/or uses of your information. You can read more here:

Google Ad Settings

Google Analytics

6. Transparency and Choice; Do Not Track Signals

You may request access to your Personal Information by sending an email to privacy@HopeHealthSupply.com. We will try to locate and provide you with your Personal Information and give you the opportunity to correct this data, if it is inaccurate, or to delete it, at your request. But, in either case, we may need to retain it for legal reasons or for legitimate business purposes. Please also note that we (and you) are not able to control information that you have already made available to third parties through the Services.

We ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, would be extremely impractical (for instance, requests concerning information residing on backups), or relate to information that is not associated with your Personal Information. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Please be aware that if you request us to delete your Personal Information, you may not be able to continue to use the Services. Also, even if you request that we delete your Personal Information, we may need to retain certain information for a limited period of time to satisfy our legal, audit and/or dispute resolution requirements.

We may use third-party service providers that collect information for interest-based advertising purposes (advertisements that are tailored to your likely interests, based on categories in which you have shown an interest). To learn more about these third parties and the choices they offer users, please visit the Network Advertising Initiative’s choices page or the Digital Advertising Alliance’s choices page. If you are reading this Privacy Policy from a mobile device, you can learn more about the DAA's mobile choices program here.

We support the development and implementation of a standard "do not track" browser feature that provides customers with control over the collection and use of information about their web-browsing activities. Once a standardized "do not track" feature is released, we intend to adhere to the browser settings accordingly.

You can opt out of receiving marketing e-mails from us by clicking on the “unsubscribe” link in the e-mails. Please note that it may take up to ten (10) business days for your opt-out request to be processed. Also, even if you opt out of marketing e-mails, we may continue to send you certain account-related e-mails, such as notices about your account and confirmations of transactions you have requested.

7. Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in the rest of this Policy and applies solely to all visitors, users, and others who reside in the State of California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used herein.

Categories of Personal Information:

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked directly with a particular consumer or device (“personal information”). Specifically, in utilizing our Services and visiting our website Hopehealthsupply.com, we have collected the following categories of personal information from its users within the last twelve (12) months:

Category	Examples	Collected (Y/N)
A. Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	Y
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.	Y
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	Y
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Y
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	N
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	Y
G. Geolocation data.	Physical location or movements.	Y
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	N
I. Professional or employment-related information.	Current or past job history or performance evaluations.	N
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	N
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Y

For the purposes of the CCPA, personal information does not include the following categories:

Publicly available information from federal, state or local government records.
Aggregated or deidentified consumer information.

Information excluded from the CCPA’s scope, including:

Protected or health information that is collected by a covered entity governed by the Confidentiality of Medical Information Act or the Health Insurance Portability and Availability Act of 1996.
Information covered by industry specific privacy laws including the Fair Credit Credit Reporting Act, the Gramm-Leach-Bliley Act, the Driver’s Privacy Protection Act of 1994 and the California Financial Privacy Act.

Sources of Personal Information:

Submitted by You: We may collect personal information from you through your direct submission of such personal information to us through a form on a website, or through email or other direct communication from you to us.

Indirectly: We may also collect personal information about you through, including certain online activities through Web Technologies as described elsewhere in the Policy.

Third Parties: We may also collect personal information about you from third-party business partners.

Purpose for Collecting Information

We may use or disclose the personal information we collect for one or more of the following business purposes:

processing orders for merchandise on our website, including processing payments and shipping
providing reports, customer service, subscription services and other information or products you have signed up for or agreed to receive;
operating our website, including software integration, performing analytics and optimization;
sending you information regarding our website (including surveys or marketing communications);
displaying content customized to you;
tracking your compliance with our terms and conditions;
contacting your regarding your account or changes to our website; and
for validation, suppression, content improvement and feedback purposes.
to personalize your experience and ensure that the advertisements we serve are interesting to people who see the advertisements;
research and internal product optimization and development;
in response to law enforcement requests and as required by applicable governmental regulation, law or court order;
for other purposes described to you at the time of collection of your personal information; and
for other purposes permissible under the CCPA.

We will not collect additional categories of personal information, or use such personal information in any way besides the uses described above without providing notice.

Sharing Your Information

Please see the “Disclosure of Your Personal Information” section above.

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose: Category A; Category B; Category D; Category F; Category G; and Category K

We disclose your personal information for a business purpose to the following categories of third parties:

Subsidiaries and affiliates
Ecommerce platform and software providers (e.g., Shopify)
Internet service providers, operating systems and platforms
Payment processors
Shipping, warehousing, delivery and logistics providers
Online advertisers and ad networks
Data analytics providers
Contractors and service providers
Third parties with whom we partner to offer products and services to you.

Sale of Information

In the preceding twelve (12) months (as of the most recent update to this Policy), we have not sold personal information. However, we respect and understand that you may still want to ensure that your personal information is not sold. Therefore, if you would like to proceed with a “Do Not Sell My Personal Information” request, and opt-out of any future collection of your personal information, please complete the form here.

Your Rights and Choices under the CCPA

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Hope Health Supply disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

sales, identifying the personal information categories that each category of recipient purchased; and
disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that Hope Health Supply delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Writing us at:

REVZR Tech Strategies, LP d/b/a Hope Health Supply

2093 Philadelphia Pike, #1614

Claymont, DE 19703

Emailing us at privacy@hopehealthsupply.com.

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Financial Incentive

We may offer you various financial incentives such as discounts and special offers when you provide us with contact information and identifiers such as your name, email address and/or mobile phone number. When you sign-up for one of our brand loyalty programs, marketing lists or other discounts and special offers, you opt-in to a financial incentive. You may withdraw from a financial incentive at any time by opting out from the brand marketing communications for which you initially signed-up for, or closing your brand loyalty member account. Generally, we do not assign monetary or other value to personal information, however, California law requires that we assign such value in the context of financial incentives. In such context, the value of the personal information is related to the estimated cost of providing the relevant financial incentive(s) for which the information was collected.

Other California Privacy Rights

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@hopehealthsupply.com.

Contact Us

If you have any questions regarding this Policy, or would like more information on our privacy practices, please contact us at privacy@hopehealthsupply.com.

8. Residents of Canada

If you have an objection to the use of your Personal Information as described in this Privacy Policy, you may file a complaint by sending an email to privacy@hopehealthsupply.com. We will attempt to accommodate your objection or complaint, but you understand that, to the extent you object to our processing of Personal Information that is necessary for us to provide the Services to you, certain features and functionalities of the Services may no longer be available to you. Nothing in this Privacy Policy prejudices your rights to file a complaint with the Office of the Privacy Commissioner of Canada, and/or with any other applicable data protection authorities.

9. Children

The Services are not intended for users under 18 years of age. We do not knowingly collect Personal Information from users under 18 years of age. We do not authorize users under 18 years of age to use the Services.

10. Information Security

We utilize reasonable information security measures to safeguard your Personal Information against unauthorized access, modification, or destruction. For example, we utilize Secure Socket Layer (SSL), Transport Layer Security (TLS), or similar encryption technology when sensitive data is transmitted over the Internet, and use firewalls to help prevent external access into our network. However, no data transmission over the Internet and no method of data storage can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its security.

We restrict access to Personal Information in our possession to our employees, Service Providers, and Online Tool Providers who need to know that information in order to operate, develop, improve or support our Services. If we share Personal Information with Service Providers, we require that they also use reasonable information security measures to safeguard your Personal Information, and only use your Personal Information for the purposes for which we share it with them.

11. Third Party Websites

Please note that the Services may link or integrate with third-party sites, services or apps. We are not responsible for the privacy or security policies or practices or the content of such third parties. Accordingly, we encourage you to review the privacy and security policies and terms of service of those third parties so that you understand how those websites collect, use, share and protect your information.

12. Changes to this Policy

We may modify or update this Privacy Policy periodically with or without prior notice by posting the updated policy on this page. You can always check the “Last Updated” date at the top of this document to see when the Privacy Policy was last changed. If we make any material changes to this Privacy Policy, we will notify you by reasonable means, which may be by e-mail or posting a notice of the changes on our website prior to the changes becoming effective. We encourage you to check this Privacy Policy from time to time. IF YOU DO NOT AGREE TO CHANGES TO THIS PRIVACY POLICY, YOU MUST STOP USING THE SERVICES AFTER THE EFFECTIVE DATE OF SUCH CHANGES (WHICH IS THE “LAST UPDATED” DATE OF THIS PRIVACY POLICY).

13. Questions

To ask questions about our Privacy Policy or to lodge a complaint, contact us at:

REVZR Tech Strategies, LP d/b/a Hope Health Supply

2093 Philadelphia Pike #1614

Claymont, DE 19703

Email: privacy@hopehealthsupply.com

PRIVACY NOTICE FOR INTERNATIONAL RESIDENTS

If you reside in a country outside of the United States and Canada (an “International Resident”), then we will treat information we collect from you in accordance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “GDPR”)), and the following additional information is provided for your benefit.

The controller of the personal data collected through the Services is:

REVZR Tech Strategies, LP d/b/a Hope Health Supply

2093 Philadelphia Pike #1614

Claymont, DE 19703

If you use the Services, you acknowledge that your Personal Information is being processed pursuant to the lawful bases described below, and you specifically consent to your Personal Information gathered through the Services being transferred, used, and stored in the United States.

Your Rights

You have the following rights under the GDPR:

You have the right to know why we collect your Personal Information, how and why it is processed by us, and what our legal bases for such processing are.
Right of access: You have the right to access your Personal Information.
Right to rectification and deletion: you have the right to supplement or correct the Personal Information we’ve collected about you, or to direct us to delete your Personal Information.
If you give us your consent to process your Personal Information, you have the right to revoke that consent.
Right to data portability: you have the right to request that we transfer all your Personal Information to another controller in a reasonably understandable format.
Right to object: you may object to our processing of your Personal Information. We will make commercially reasonable efforts to comply with your objection, unless there are legally permissible reasons why we can or must continue to process your Personal Information.

Please note that all rights described above do not necessarily apply to each processing activity depending on the nature of the lawful basis for each processing activity, as described below.

Lawful Bases for Processing

If you are an International Resident, we will only process your Personal Information if we have a legal basis to do so. You have particular rights available to you depending on which legal basis we use, and, as explained above, certain rights may and may not be applicable depending on the nature of the lawful basis for each processing activity. You always have the right to request access to, rectification of, and erasure of your data. To exercise your rights, please email us at privacy@hopehealthsupply.com.

For all people who have legal capacity to enter into an enforceable contract, we process data as necessary to perform our contracts with you. We describe the contractual services for which this data processing is necessary throughout this Privacy Policy and in our Terms of Service (the “Terms”). The main uses of your data necessary to provide our contractual services are:

To provide, improve, customize, and support our Services;
To process transactions;
To promote safety and security;
To transfer to, transmit to, store in, or process in the United States and other countries; and
To communicate with you, for example, on Services-related issues.

We'll use the data we have to provide the Services; if you choose not to provide certain data, the quality of your experience using the Services may be negatively impacted.

When we process data you provide to us as necessary to perform our contracts with you, you have the right to port it under the circumstances described in the GDPR. To exercise your rights, please email us at privacy@hopehealthsupply.com.

The other legal bases we rely on in certain instances when processing your data are:

Your Consent:

For processing information that you allow us to receive through device-based settings when you enable them (such as access to your GPS location), so we can provide the features and services described when you enable the settings (all where and as applicable).

When we process data you provide to us based on your consent, you have the right under the GDPR to withdraw your consent at any time and to port that data you provide to us. To exercise your rights, please email us at privacy@hopehealthsupply.com.

Our legitimate interests or the legitimate interests of a third party, where not outweighed by your interests or fundamental rights and freedoms ("legitimate interests"):

For processing to provide measurement, analytics, and other business services. The legitimate interests we rely on for this processing are:

To provide accurate and reliable reporting to businesses and other partners, to ensure accurate pricing and statistics on performance, and to demonstrate the value our partners realize using our Services; and
Helping Hope Health Supply and our business partners to understand their customers and improve their businesses.
To validate our pricing models, and evaluate the effectiveness and distribution of their services and messages, and understand how people interact with them on our Services.

For processing to provide direct marketing communications to you. The legitimate interests we rely on for this processing are:

To send you offers via email; and
To promote the Services and conduct direct marketing, as well as to promote the products and services of our advertising partners.

For processing to share information with others including law enforcement and to respond to legal requests. The legitimate interests we rely on for this processing are:

To prevent and address fraud, unauthorized use of the Services, violations of our terms and policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or products), our users or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm.

For processing to share information with our business partners and prospective business partners. The legitimate interests we rely on for this processing are:

Hope Health Supply’s operation of its day-to-day business, and ability to plan and execute strategic corporate transactions, including mergers

You have the right to object to, and seek restriction of, such processing; to exercise your rights, please email us at privacy@hopehealthsupply.com.

We will consider several factors when assessing an objection to our processing in furtherance of Hope Health Supply’s legitimate interests, including: our users' reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportional effort. Your objection will be upheld, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons.

Compliance with a legal obligation:

We need to process your Personal Information when applicable law requires it, including, for example, if there is a valid legal request for certain data.

Disclosures of Your Information

We may disclose your Personal Information, (as well as non-Personal Information, without the same restrictions that apply to your Personal Information) to our service providers whom we engage to perform certain functions on our behalf (such as processing of payments, provision of data storage, hosting of our website, marketing of our products and services, conducting audits, and performing web analytics) as well as on the Processors’ own behalf and on behalf of third parties who may be affiliated with our Processors (collectively, the “Processors”). A description of the types of Processor we engage and the types of services that they perform for us follows below. We establish data processing agreements that govern our Processors’ use of your Personal Information, but our Processors’ use of your Personal Information may also be subject to the Processors’ own privacy policies (so long as the Processors’ privacy policies do not permit any usage of your Personal Information that is not permitted by their data processing agreement with us).

We engage a variety of different service providers who are acting as Processors in the course of their performance of services on our behalf. The types of service providers we engage include providers who generate analytics and metrics based on your usage of and activities on our site, provide customer relationship management services, process payments, and provide data storage and management services.

Our Processors who process your payment information include:

Shopify - See Shopify’s Privacy Policy here

Stripe – See Stripe’s Privacy Policy here

We also may disclose your Personal Information to our partner Rakuten Advertising, who acts as a co-controller of your Personal Information. For more information about how Rakuten Advertising processes your Personal Information, click here.

Questions and Complaints

If you have any questions or complaints regarding our use of your Personal Information, please contact us at privacy@hopehealthsupply.com. You also have the right to submit a complaint to your applicable Data Protection Authority.